Satisfaction guarantee

Gravet's satisfaction guarantee for personalized products

At Gravet, we take great care to ensure that you are completely satisfied with your personalized piece of jewelry. We understand that every personalized product has a special meaning, and that's why we offer you our special satisfaction guarantee.

15-Day Claims Policy: After you receive your personalized piece of jewelry from Gravet, you have up to 15 days to claim any manufacturing defects. We encourage you to check your product carefully upon receipt and contact us immediately if you find any defects.

Free re-production in the event of production errors: If there is a production error confirmed by us, we will re-produce your piece of jewelry once free of charge. Our aim is to deliver a flawless product that meets your expectations and satisfies you completely.

Keep the original as compensation: As a sign of our commitment to your satisfaction, you get to keep the original piece of jewelry - as compensation and at no additional cost.

Full refund if the error is repeated: If the re-produced piece of jewelry also has a production error, we guarantee a full refund of the purchase price. We see the possibility of a one-off re-production as a fair chance to rectify any problems.

At Gravet, we pride ourselves on the quality and uniqueness of our personalized products. Your trust in us is important to us and we are always ready to answer your questions and provide you with the best possible support.