How do I know if my image is suitable for the personalized bracelet or necklace?
Visit our Image Requirements page to ensure that your image meets the right criteria.

How can I see the photo inside the necklace or bracelet?
You can find a guide for optimal viewing of the image here: Guide for Optimal Viewing of the Image.

When will my order be shipped?
Your order will be shipped within 3-5 days. Please note that personalized items may take a bit longer.

Where can I find my tracking number?
The tracking number will be automatically sent to you by email after your order is placed.

How long does delivery take?
Our average delivery time is typically 6-10 business days.

How do I reach support?
Simply use our contact form or send an email to: info@gravet.de.